TEL 01284 747100 TXT 07926 598376
It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.
Management of appointments
Our appointment system supports timely access to care and treatment, allows patients to access services at a time that suits them and minimises the length of time people have to wait. Appointments can be made or rescheduled by calling our dedicated appointments line on 01284 747100
Reminders
Phone calls, E-mails and or Texts reminders are made to patients 2/3 days before any appointment and patients are requested to inform the practice of any changes to their contact details.
Cancellation or delay of an appointment by the practice
We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:
Cancellation of an appointment or missed appointment by a patient
Patients are requested to give at least 48 hours’ notice to cancel a dental appointment. Cancellations should be made by telephone on: 01284 747100. Late cancellations and missed appointments may represent a cost to the practice, when other patients could have been seen in the time set aside for the patient.
There is a fee for private dental appointments that are missed or cancelled with less than 48 hours’ notice. The fee is based on the length of the appointment and can be found in the private fees list. We understand that cancellations are sometimes unavoidable due to illness or emergencies and we will take account of all valid circumstances.
For further information or to book an appointment, please get in touch
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Sycamore House Dental, Northgate Business Park, Bury St. Edmunds, Suffolk, IP33 1AE. Telephone 01284747101. Hernan Morillo & Helen Morillo trading as Sycamore House Dental is a credit broker not a lender.
The Financial Conduct Authority does not regulate instalment credit agreements for specific goods, at a fixed cost, which have a term less than 12 months.
Medenta Finance Limited, authorised and regulated by the Financial Conduct Authority No: 715523. Registered in Scotland, No: SC276679. Registered address: 50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ. Tel: 01691 684175. Medenta act as a credit broker, not the lender and will introduce businesses to V12 Retail Finance Limited for which they will receive a commission. The amount of commission will vary depending on the product chosen and amount borrowed.
V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number:679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. V12 Retail Finance Limited act as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC for which they will receive a commission, the amount will vary depending on the amount of credit taken out but will not vary depending on the product chosen. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.
Terms and conditions apply. Written quotations are available on request from Secure Trust Bank PLC. Credit facilities are subject to status and affordability checks and only available to UK residents over the age of 18. Secure Trust Bank PLC reserves the right to decline any application. APR and repayment details are correct at time of publish.
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